Privacy Policy

Introduction

OPCAO A COMERCIAL LTDA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you dine at our restaurant.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

As a restaurant, we may collect the following types of information:

• Transaction Information: Food and beverage orders and payment records.
• Identification: CPF for fiscal receipts (nota fiscal) when requested.
• Payment Information: Card payments processed through secure terminals.
• Reservation Information: Name, phone number, party size, and preferred time.
• Dietary Information: Allergies or dietary restrictions you share with us.
• Feedback: Comments and reviews you provide.

How We Use Your Information

We use the collected information for the following purposes:

• To prepare and serve your food orders
• To process payments and issue receipts
• To manage reservations and seating
• To accommodate dietary needs and allergies
• To improve our menu and service
• To comply with health and fiscal regulations

Food Allergies & Dietary Needs

If you inform our staff of food allergies or dietary restrictions, we note this information to ensure safe food preparation. Allergy information is communicated to our kitchen staff to prevent cross-contamination. We recommend always informing your server of any allergies before ordering.

Reservations

When you make a reservation, we collect your name, contact number, party size, and preferred time. Reservation information is used solely to manage table availability and contact you if needed. We may retain reservation history to better serve returning guests.

Delivery & Takeout Orders

For delivery orders, we collect your address and contact information to fulfill your order. Delivery information may be shared with delivery personnel or platforms. Takeout orders may require a phone number for order notification.

Customer Feedback

We welcome your feedback about our food and service. Feedback helps us improve our menu and dining experience. We do not share individual feedback publicly without your permission.

Payment Processing

Card payments are processed through secure payment terminals that comply with payment card industry standards. We do not store complete credit card numbers. Cash, PIX, and debit transactions are recorded for fiscal purposes.

Fiscal Documentation

For fiscal receipts (nota fiscal) with CPF, we collect your identification as required by tax regulations. This information is transmitted to tax authorities as required by law. We retain fiscal records as required by Brazilian tax legislation.

Health & Safety Compliance

As a food establishment, we comply with ANVISA regulations and local health department requirements. We maintain records as required for food safety compliance. Health inspection records are available as required by law.

Data Security

We implement appropriate security measures to protect any personal information collected. Transaction records are stored securely. Access to customer information is limited to authorized staff.

Data Retention

Transaction and fiscal records are retained for the periods required by Brazilian tax regulations. Reservation records may be retained to improve service for returning guests. Records can be deleted upon request, subject to legal requirements.

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With delivery partners for order fulfillment
• With payment processors for transaction completion
• With tax authorities for fiscal compliance
• With health authorities as required by regulations
• When required by law or legal process

Your Rights

In accordance with Brazilian data protection laws (LGPD - Lei Geral de Proteção de Dados), you have the right to:

• Access personal data held by us
• Request copies of transaction records
• Request correction of inaccurate information
• Request deletion of data (subject to legal requirements)
• Request information about how your data is processed
• File a complaint with the National Data Protection Authority (ANPD)

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or regulatory requirements. Significant changes will be posted in our restaurant. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have concerns about how we handle your information, please contact us: